Your Value-driven ServiceNow Partner

Our tactical and strategic approach to implementation enables your organization to unlock the power of ServiceNow faster. Are you seeking an approach to reduce your time to value with ServiceNow? Think Optovia.

Our distinction is simple:

We provide exceptional resources, forward-thinking advice, industry focused best practices, and most importantly, we employ a tactical and strategic approach to implementation that enables a significantly reduced time to value.

Service Offerings

Architecture and Planning Services

Establish the right plan, vision, and approach to your ServiceNow implementation, and, ensure all critical components are properly integrated and accounted for.

  • Comprehensive planning
  • Seamless integration
  • Strategic vision
  • Proper accounting
  • Effective implementation
  • Tailored approach
  • Critical alignment
  • Efficient architecture

Implementation Services

Our passionate implementation teams provide you with the right level of partnership, support, experience, and hands-on services to ensure success with your ServiceNow implementation.

  • Expert partnership
  • Seamless support
  • Extensive experience
  • Hands-on assistance
  • Successful implementation
  • Dedicated team
  • Collaborative approach
  • Result-driven support

Acceleration Services

Leverage our pre-packaged accelerators to swiftly achieve value and optimize your business processes, saving time and resources by avoiding the need to build from the ground up.

  • Pre-packaged solutions
  • Swift optimization
  • Efficient acceleration
  • Value-driven results
  • Time-saving tools
  • Resource optimization
  • Streamlined processes
  • Accelerated
  • implementation

Government Services

We are leaders in catering to the unique needs of the Government of Canada. Whether you need to comply with TBS's Directive on Management of Projects and Programmes, manage APM and IT Plan reporting efficiently, or handle your hybrid return-to-office management, we have the solution to meet your needs.

  • Government expertise
  • Compliance support
  • Efficient reporting
  • Tailored solutions
  • Hybrid management
  • Specialized services
  • Government compliance
  • Customized approach

Solution Offerings

Strategic Portfolio Management (SPM)

Enable your organization to plan, deliver, and measure value through the power of SPM. Align strategy to work, create and empower teams, and drive work to business outcomes.

  •  Value-driven planning and execution
  • Aligned strategy and work integration
  • Empowered teams and collaboration
  • Business outcome-focused approach

Application Portfolio Management (APM)

A central space for your organization to discover, inventory, maintain, measure, evaluate, report, plan, and drive decision-making ability with all of your applications.

  • Comprehensive application inventory
  • Informed decision-making through data analysis
  • Centralized reporting and planning
  • Application lifecycle optimization

Workplace Service Delivery (WSD)

Create a more efficient and pleasant work environment with ServiceNow WSD.  Enable your organization to manage workplace related services including the management of hybrid return to the office, reservations for offices, workplaces, boardrooms and other space types.  

  • Space Management
  • Facility and Accet Management
  • Reservation System
  • Service Request
  • Employee Services
  • Mobile Experience


Increase efficiency with tasks and outcomes through the automation of requests, approvals, decisions, and actions.

  • Streamlined task automation and management
  • Efficient request handling and approvals
  • Improved decision-making processes
  • Enhanced efficiency and productivity

IT Service Management (ITSM)

Utilize the best-in-class ITSM solution to gain productivity, deliver Service Management on a single platform, create great service experiences, and reduce costs.

  • Productivity gains through streamlined
  • Single platform for efficient service management
  • Exceptional service experiences for users
  • Cost reduction through automation and optimization

HR Service Delivery (HRSD)

Enhance your organization’s productivity through efficient workflows, access to services, improve employee journeys, and engage with your people – anywhere!

  • Workflow optimization for HR processes
  • Accessible services and self-service capabilities
  • Improved employee journey experiences
  • Seamless employee engagement and support, regardless of location

Get Started

Connect with us

Our tactical and strategic approach to implementation enables your organization to unlock the power of ServiceNow faster. Are you seeking an approach to reduce your time to value with ServiceNow? Think Optovia.